Why Attend Disney's Approach to Quality Service?
The Disney's Approach to Quality Service program is the result of over half a century's experience in exceeding customer expectations in the face of competition, growth and the public's ever-changing tastes and attitudes. Through this Disney Institute program, we will show you the importance of attention to detail and how we train Disney employees to treat our customers as VIP's.
We will also help you to: anticipate the needs, wants and emotions of your customers in order to exceed their service expectations; bring "consistency" to your organization by establishing quality standards; design a delivery system that focuses on the employees, environment and processes that enhance quality service; and create a service plan that integrates quality standards and delivery standards that focus on exceeding family expectations.
The Disney Institute event held at the University of Denver was truly amazing. The speakers' ability to engage the audience allowed me to directly relate the material to my current job role.
Perry
2009 Denver CO
Disney's Approach to Business Excellence made key points that allowed me to think not only how to improve my company, but improve myself as a future leader.
Kevin
2009 Memphis TN
Program Highlights:
Get an insider's look at the "business behind the magic" from the world-renowned Disney Institute. Professional facilitators will share the successful business practices that have made the Disney name synonymous with leadership excellence, quality service, people management, brand loyalty and inspiring creativity.
This was one of the best management seminars I have attended. I came away with several examples and action items that I am putting into place. I have recommended this seminar to my peers.
Mary
2009 Bloomington IL
What a wonderful seminar! I did not want it to end. Great information that was provided in an upbeat fashion.
Tom
2009 Phoenix AZ
Who Should Attend?
The Disney's Approach to Quality Service program is ideal for any size business - from start-ups to mid-size organizations to Fortune 500 companies. Whether you are the newest member of an organization or a seasoned executive, you will find enormous value in this one-of-a-kind experience. Some of the industries that have benefited from this program include:
- Hospitals/Healthcare Providers
- Manufacturers
- Automotive Sales/Service Locations
- Retail Outlets
- Restaurant/Food-Service Companies
- Financial Institutions
- Military/National Guard Management Personnel
- Utilities Companies
- Insurance Companies
- Real Estate Development/Management Companies
- Government Organizations
Great ideas that can be implemented immediately with any industry! A must workshop for management!
Michelle
2009 Tulsa OK
I have never attended a more significant seminar. I left with a world of new ideas, seeing things in a new light, understanding in a new way and feeling that I could accomplish great things, just one step at a time. Truly an uplifting experience with insights to be remembered for a lifetime. It has been my honor to attend and I thank you greatly.
Mary
2009 Pittsburgh PA
About Disney Institute
Having trained tens of thousands of leaders from more than 35 countries and over 40 industries, Disney Institute is a leader of professional development programs in the areas of leadership excellence, quality service, people management, brand loyalty, and inspiring creativity.
Utilizing the successful management principles and business philosophies of the Disney organization, Disney Institute provides a unique and compelling behind-the-scenes opportunity to Experience the Business Behind the Magic.
Outstanding program full of important and relevant ideas. The value for the money is amazing: without question this is one of the best leadership training investments I have made in my career.
Patti
2009 Memphis TN
Definitely worth a day out of the office. I have told everyone on my team what an incredible experience it was, and that is only with a brief intro to the topics. Seriously considering sending my management team to a 3 1/2 day program at the Disney Institute.
Garry
2009 Tulsa OK
